FAQ – HANOBIZ

[vc_row][vc_column][vc_custom_heading text=”Order Information” font_container=”tag:h2|font_size:40px|text_align:center|color:%23434343″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1656489642956{margin-top: 30px !important;margin-bottom: 10px !important;}”][/vc_column][/vc_row][vc_row el_class=”inner-top-xs”][vc_column][vc_toggle title=”Do I need an account to buy things on Hanobiz?” el_id=”1459864577831-bdb5bc1a-4a98″]- Yes. You need an account. If you don’t have an account, create an account before purchasing.
– See below to know how to create an account on Hanobiz.[/vc_toggle][vc_toggle title=”How do I place an order?” el_id=”1459864633996-9b7e4f16-199e”]- Click on the product which you intended to buy.
– Select the number of quantities you need to buy.
– Click buy now, it will be redirected to the checkout page.
– If you haven’t logged in, Login to proceed with the order.
– Fill the Delivery address and contact phone number.
– Select the payment method
– COD – You pay when the order arrives at home
– Payhere – Pre payments (Card, Ez cash, mCash etc.)
– You’ll receive a SMS and email notifying your order confirmation.[/vc_toggle][vc_toggle title=”How do I cancel an order?” el_id=”1459864665894-b82f7067-8407″]- You can cancel the order before shipping (you have to wait until the order arrives to your delivery address to cancel after order has been handed over to the third-party logistics).
– Go to your account.
– Click on orders.
– Click the order you want to cancel.
– Click on cancel.
– Cancellation will be approved by an employee after confirmation and it will be notified to you via a SMS and email.[/vc_toggle][vc_toggle title=”How do I track an order?” el_id=”1459864700197-4c554837-f084″]- Click on “Track your order” (It will be redirected to a tracking page)
– Enter your Hanobiz order number.
– The status of the order will be displayed.
– * Tracking number will be assigned after processing your order by Hanobiz.[/vc_toggle][vc_toggle title=”How do I return/ exchange an item?” el_id=”1459864738156-c9e9af2d-48c9″]- Return/ Exchange can be initiated after successful delivery.
– Contact us via a customer care phone number or whatsapp for returns.
– After confirmation, you’ll send the item back to us via Third party logistics to Hanobiz.
– Replacement item will be sent you after we received your return item.

[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Shipping Information” font_container=”tag:h2|font_size:40px|text_align:center|color:%23434343″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1656489895304{margin-top: 30px !important;margin-bottom: 10px !important;}”][/vc_column][/vc_row][vc_row el_class=”inner-top-xs”][vc_column][vc_toggle title=”Is shipping charge included in product price?”]- No, Shipping charge will be added to the order on checkout page.
– Shipping will be calculated based on the weight.
– Certain products will be excluded from shipping and it will be eligible for free shipping.

* Free shipping items will be displayed as free shipping.[/vc_toggle][vc_toggle title=”What Shipping methods are available?”]- Currently regular shipping method only available.
– All the Hanobiz orders are currently shipped by Third party logistics (Koombiyo).
– Shipping will be handled by Hanobiz.[/vc_toggle][vc_toggle title=”How long will it take to get my order?”]- On average 2 – 7 days will be taken to deliver the package.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Contact Hanobiz” font_container=”tag:h2|font_size:40px|text_align:center|color:%23434343″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1656490046541{margin-top: 30px !important;margin-bottom: 10px !important;}”][/vc_column][/vc_row][vc_row el_class=”inner-top-xs”][vc_column][vc_toggle title=”How do I contact Hanobiz?”]- Use the phone number provided to call us directly or Chat us on whatsapp through a floating button on your screen.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Sell on Hanobiz” font_container=”tag:h2|font_size:40px|text_align:center|color:%23434343″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1656490106154{margin-top: 30px !important;margin-bottom: 10px !important;}”][/vc_column][/vc_row][vc_row el_class=”inner-top-xs”][vc_column][vc_toggle title=”How do I sell on FiarBay?”]- Currently we don’t accept seller onboarding.
– If you wish to showcase your product and sell through Hanobiz, Contact us by phone or whatsapp.[/vc_toggle][/vc_column][/vc_row]